How to Find Customers Online: A Guide for Retailers

a retail shopper uses their smartphone to find a store

The success of any retailer hinges on their ability to master the art of online customer acquisition. With consumers increasingly turning to the Internet for their shopping needs, businesses must strategically navigate the complexities of each online marketplace, including their eCommerce store.

Whether you’re an eCommerce giant or a small boutique store, it’s paramount to understand the nuances of finding customers online. Indeed, 76% of shoppers look at a retailer’s online presence before they visit their brick-and-mortar store.

This article delves deep into the strategies, techniques, and tools retailers need to thrive in the digital landscape. From harnessing the power of social media to optimizing your website for search engines, we will look at effective online customer engagement and conversion.

1. Understanding Your Target Audience

Understanding your target audience is not just about knowing who they are; it’s also about delving into the intricacies of their preferences and behaviors. Conducting thorough market research provides invaluable insights into the demographics of potential customers, helping you create detailed customer personas.

In addition, by analyzing your existing customer base, you can identify patterns and trends, uncovering the products that most appeal to your clientele. This deep understanding enables you to proactively respond to changing customer and market demands.

Ensure your offerings align seamlessly with potential customer needs and desires to foster customer loyalty and increase your client base.

 2. Build a Sleek and User-Friendly Website

Your website is your online storefront; it should be inviting, easy to navigate, and mobile-friendly. Optimize your website’s design, ensuring it loads quickly and provides a seamless user experience.

“Bringing visitors to your eCommerce website is akin to inviting them into your store – it’s the first step. However, converting them into customers without them bouncing demands exceptional website design. It’s about creating a captivating experience, where intuitive navigation and compelling content guide visitors seamlessly, turning curiosity into conversion.” 

 Issa M. – Pulse Pedals

Include clear calls-to-action, compelling visuals, and concise, persuasive content. A professional, well-designed website builds trust and encourages visitors to explore your products or services further.

Effective branding is crucial for a retail eCommerce website as it establishes a memorable identity. A well-defined brand differentiates the business from competitors, helping it stand out in a crowded online marketplace. Consistent website branding enhances customer recognition, retention, and overall business growth.

 3. Leverage Search Engine Optimization (SEO)

One of the most effective ways to find customers online is by letting them find you! Nearly 3 out of 4 marketers say that inbound strategies are more effective than outbound ones.

Thus, SEO is pivotal in driving organic traffic to your website. Research relevant keywords related to your business and incorporate them naturally into your website content, titles, and meta descriptions.

Optimize your site for search engines to enhance visibility, and add in-depth product descriptions built around targeted keywords to drive relevant traffic with higher buying intent.

Regularly update your content, engage in link-building activities, and optimize your website for mobile devices.

an example of using keywords to find customers online

4. Implement Content Marketing

Content marketing is a potent way to attract new customers. Create high-quality, informative, engaging content such as blog posts, videos, podcasts, and infographics. Share your expertise and provide value to your audience.

For example, a home decor store could post engaging content like interior design tips, product showcase videos, and DIY tutorials. High-quality images of products in natural home settings inspire potential buyers. Customer testimonials and before-and-after photos create trust and confidence, encouraging visitors to purchase.

Content that educates, entertains, or solves problems establishes you as an authority in your industry, thereby creating a positive brand association among consumers. Regularly publishing valuable content improves your website’s SEO, driving more organic traffic.

5. Harness the Power of Social Media

Social media platforms are invaluable tools for finding and engaging customers online. Recent research showed that 77% of respondents said social media platforms made them want to learn more about a new brand or product.

Identify the social platforms your target audience frequents and establish a strong presence there. Create compelling content to captivate your audience, including images, videos, and informative posts.

Engage with your followers, respond to comments, and participate in relevant conversations. Regularly update social media pages with fresh content, promotions, and interactive elements to keep your audience engaged.

Remember that funny and original photos and videos get the most clicks. And use trending songs and hashtags as a great way to get some traction and exposure to new users.

an Instagram post from Whitecliff Vineyard collaborating with a local vendor to find new customers

6. Collaborate and Network

Collaborating with your niche’s influencers, other businesses, or bloggers expands your reach. Identify potential partners whose audience aligns with your target demographic.

Engage in mutually beneficial collaborations, such as guest blogging, joint webinars, or social media takeovers. Networking within your industry and community can also lead to valuable partnerships and customer referrals. Building online and offline relationships opens doors to new customer opportunities.

One example of this strategy is a winery offering free samples to local food bloggers or celebrated chefs. If the product is excellent, these industry leaders will positively discuss your wine on their platform. They receive content production support, and your brand and product enjoy the exposure.

7. Effective Email Marketing

Email marketing is a tried and true promotional tactic for customer acquisition. Incentivize website visitors to sign up for email marketing with free shipping offers and new customer discounts.

Crafting compelling and personalized email campaigns goes beyond just sending generic messages. Segmenting emails can increase click-through rates by up to 50%! Tailoring your emails based on individual tastes makes recipients more likely to engage with the content.

Monitor email analytics to gain valuable insights into customer behavior regarding open, click-through, and conversion rates. This data allows you to assess the effectiveness of your campaigns, understand what resonates with your audience, and refine your strategies accordingly.

Ensure your email marketing efforts remain relevant, targeted, and highly impactful in driving sales and customer engagement.

 8. Explore Paid Advertising

Paid advertising, such as Google Ads and social media ads, allows you to reach a specific audience quickly. Develop a well-planned advertising strategy, including target keywords, demographics, and interests. Create compelling ad copies and visually appealing graphics or videos. Paid advertising can significantly boost your online visibility and customer acquisition efforts.

Even local businesses without a considerable eCommerce presence can take advantage of finding customers online through tools like Google Local Inventory Search. When customers search for products using Google search engines, ads show locally available products. This type of exposure aids in converting online customers into brick-and-mortar foot traffic. 

KORONA POS’s integration with mapAds makes local product promotion incredibly straightforward. The process is entirely automated, as mapAds effortlessly gathers product information such as available quantities, pricing, and images directly from the KORONA POS API. All you have to do is activate the mapAds widget in the backend of KORONA POS and choose the specific merchandise groups you want to include.

See related: Google Maps Marketing: A Small Business Guide to Advertising on Maps

 9. Collect Reviews

Almost all online shoppers read reviews before making purchases. Nearly half of consumers trust online reviews over the personal recommendations of their friends and family. Collecting and managing online reviews is paramount for retailers seeking new customer acquisition. Simply put, reviews instill trust and credibility in potential buyers.

Positive reviews act as powerful endorsements, influencing consumer decisions and steering them toward a retailer’s products or services. Moreover, proactively addressing negative reviews showcases a commitment to customer satisfaction, turning potentially dissatisfied customers into loyal advocates.

By actively managing online reviews, retailers create a positive online reputation. Enhance visibility and attract a steady stream of new customers who can enjoy being confident in purchasing your products.

 10. Stay Updated and Adapt

The digital landscape constantly evolves – new trends, tools, and algorithms emerge regularly. Stay updated with the latest developments in online marketing.

Attend webinars, read industry blogs, and participate in online forums or communities. Adapt your strategies based on changing consumer behavior and technological advancements.

Especially in the emerging landscape of AI, being proactive and flexible in your approach ensures you find and engage customers effectively.


Finding customers online is a multifaceted process that requires a deep understanding of your audience, a robust online presence, and strategic marketing efforts. Combining these approaches and staying agile will attract, engage, and retain customers in the vast digital realm.

KORONA POS bridges eCommerce and brick and mortar stores by seamlessly integrating online and offline operations. It enables retailers to synchronize inventory, ensuring product availability and pricing are consistent across both platforms.

Our robust POS software also provides valuable customer data and purchase history, offering insights that help retailers find new customers online. To schedule a demo with a product specialist, click the link below!

FAQs: How to Find Customers Online

1. What is the best way to find customers?

The best way to find customers is by building strong relationships and delivering exceptional products that satisfy their needs. Word-of-mouth referrals and positive reviews from satisfied customers significantly boost your credibility and attract new clients. Leveraging online platforms and social media to showcase your offerings, engage with your audience, and implement targeted marketing strategies can expand your customer base effectively.

2. How do I find customers on social media?

To find customers on social media, identify your target audience and research which platforms they use the most. Create engaging and valuable content that resonates with your audience, showcasing your expertise or products. Utilize hashtags, join relevant groups, and engage in conversations within your niche to increase visibility and attract potential customers to your social media profiles.

About the Author

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Shane Ortale

As a history enthusiast, Shane loves reading and writing. He blogs about small businessmarketing and cloud based POS. He is also an avid bird watcher, and Liverpool FC fan.