FAQ from KORONA POS

KORONA starts all subscriptions at $49/month for each terminal. The rate is flat and there are never additional charges or fees. KORONA has optional industry-specific modules that range an additional $10-50/month.

SaaS means that you pay a monthly fee for the software rather than purchasing it outright. The service includes automatic software updates and full phone and email support for any issues you have while you’re a subscriber.

KORONA does not offer any contracts. Your software subscription is strictly a month-to-month agreement and businesses are free to cancel at any time with no additional fees or surcharges.

Hardware costs vary greatly. Tablets can be under $100, while top-of-the-line desktops can cost up to $2000. It’s entirely up to each customer.

Typically, for each terminal a retailer will need a tablet or desktop POS machine (or both), a receipt printer, a credit card machine that accepts modern payment methods, and a scanner. Additional hardware, like turnstiles or ticket scanners, will be required for certain businesses.

For the most part, yes. KORONA integrates with many POS hardware solutions. Shoot us a message with what hardware you currently have and we’ll let you know.

Of course. We’re here for you every step of the way. We’ll walk you through setup to make sure everything is running smoothly before you go live with the system. And if your staff ever needs additional assistance, we’ll provide any additional training that’s necessary.

So we hear! The software is designed to be user-friendly and intuitive. The reporting and data analysis is powerful and in-depth so that requires more training, but the checkout process is remarkably simple.

Unlimited. There is no limit to employee logins or product codes with the software.

Yes, all existing data can be quickly imported into KORONA’s system so you don’t have to worry about doing it manually.

KORONA isn’t a credit card processor, but integrates will many credit card processors. We’ll find you a solution that is a great fit for your business. We hear way too many stories about small businesses being overcharged for their processing and pride ourselves on helping each customer find the right solution.

KORONA is built to scale with businesses that open a new location or franchise. Inventory is kept under one umbrella and data is easily transferred.

The software is cloud-based so owners and anyone else with permission can access the back-end from any location so long as you have an internet-connected device.

KORONA keeps all customer data is secure servers and never releases or sells any data to any third-parties. All credit card processors that KORONA integrates with are fully PCI compliant.

A lot. Users can generate all major KPI reports, individual product reports, sales breakdowns, employee reports, and much more.

The software comes with an unlimited catalog and is fully customizable to set notifications and automate ordering and vendor relations.

KORONA integrates with Quickbooks for accounting services, bLoyal and Como for loyalty/CRM, Bottlecapps for liquor stores, WooCommerce/Magento/Shopify for eCommerce sites.

As much as you want. All phone, chat, and email support is entirely included in your subscription. KORONA provides full support 8AM-6PM PST and 24/7 emergency phone support. Our support team is also all in-house, so you’ll always know who you’re speaking with.

Not yet, but we’re working on it!

Yup, KORONA’s eCommerce integrations mean that all online sales will automatically be recorded alongside your brick and mortar sales. Your sales and inventory will always be up-to-date and accurate.