Frequently Asked Questions

Learn more about buying a new point of sale system.

How much does POS software cost?

KORONA POS starts all subscriptions at $49/month for each terminal. The rate is flat and there are never additional charges or fees. KORONA POS has optional industry-specific modules that range an additional $10-50/month. Visit our pricing page to learn more.

What is software-as-a-service (SaaS)?

SaaS means that you pay a monthly fee for the software rather than purchasing it outright. The service includes automatic software updates and full phone and email support for any issues you have while you’re a subscriber.

Do I have to sign a contract?

KORONA POS does not offer any contracts. Your software subscription is strictly a month-to-month agreement and businesses are free to cancel at any time with no additional fees or surcharges.

How much does hardware cost?

Hardware costs vary greatly. Tablets can be under $100, while top-of-the-line desktops can cost up to $2000. It’s entirely up to each customer.

What types of hardware do I need?

Typically, for each terminal a retailer will need a tablet or desktop POS machine (or both), a receipt printer, a credit card machine that accepts modern payment methods, and a scanner. Additional hardware, like turnstiles or ticket scanners, will be required for certain businesses.

Can I use my existing hardware?

For the most part, yes. KORONA POS integrates with many POS hardware solutions. Shoot us a message with what hardware you currently have and we’ll let you know.

Do you help with installation and training?

Of course. We’re here for you every step of the way. We’ll walk you through setup to make sure everything is running smoothly before you go live with the system. And if your staff ever needs additional assistance, we’ll provide any additional training that’s necessary.

Is KORONA POS user-friendly?

So we hear! The software is designed to be user-friendly and intuitive. The reporting and data analysis is powerful and in-depth so that requires more training, but the checkout process is remarkably simple.

How many users can I have on one terminal?

Unlimited. There is no limit to employee logins or product codes with the software.

Can I transfer current data to my new POS?

Yes, all existing data can be quickly imported into KORONA’s system so you don’t have to worry about doing it manually.

How will my credit card processing work?

KORONA POS integrates with many credit card processors. We’ll find you a solution that is a great fit for your business. We hear way too many stories about small businesses being overcharged for their processing and pride ourselves on helping each customer find the right solution.

What happens if I open a new location?

KORONA POS is built to scale with businesses that open a new location or franchise. Inventory is kept under one umbrella and data is easily transferred.

Can I access my POS from off-location?

The software is cloud-based so owners and anyone else with permission can access the back-end from any location so long as you have an internet-connected device.

How will my credit card processing work?

KORONA POS integrates with many credit card processors. We’ll find you a solution that is a great fit for your business. We hear way too many stories about small businesses being overcharged for their processing and pride ourselves on helping each customer find the right solution.

What happens if I open a new location?

KORONA POS is built to scale with businesses that open a new location or franchise. Inventory is kept under one umbrella and data is easily transferred.

Can I access my POS from off-location?

The software is cloud-based so owners and anyone else with permission can access the back-end from any location so long as you have an internet-connected device.

How do I know my data is safe?

KORONA POS keeps all customer data is secure servers and never releases or sells any data to any third-parties. All credit card processors that KORONA POS integrates with are fully PCI compliant.

What kind of reports will I get?

A lot. Users can generate all major KPI reports, individual product reports, sales breakdowns, employee reports, and much more.

How will KORONA POS help with inventory?

The software comes with an unlimited catalog and is fully customizable to set notifications and automate ordering and vendor relations.

What can KORONA POS integrate with?

KORONA POS integrates with Quickbooks for accounting services, bLoyal and Como for loyalty/CRM, Bottlecapps for liquor stores, WooCommerce/Magento/Shopify for eCommerce sites. We also integrate with lots of credit card processors and offer API access. Call us to learn more!

How often can I call support when I need help?

As much as you want. All phone, chat, and email support is entirely included in your subscription. KORONA POS provides full support 8AM-6PM PST and 24/7 emergency phone support. Our support team is also all in-house, so you’ll always know who you’re speaking with.

Do you support languages besides English?

Not yet, but we’re working on it!

Can KORONA POS work for my eCommerce store?

Yup, KORONA POS has eCommerce integrations mean that all online sales will automatically be recorded alongside your brick and mortar sales. Your sales and inventory will always be up-to-date and accurate.

How long can I access the free trial?

For as long you’d like. We offer an unlimited free trial so you can go live whenever you are ready.

Can I get API access?

Absolutely! Our API option allows you to integrate with any software.

Do you have a product guarantee?

We are very confident in developing the best products for your business. If you are not satisfied, we have a money back guarantee of 30 days for all hardware and 60 days for software.

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What KORONA POS Users Are Saying

“Employees and customers love it, and the terminals look great, too. We were a little nervous, since they were located 2500 miles away. How could they know exactly what we need? But surprisingly they did know. The transition went very well. Any problems or questions we had were painless. All in all we are happy with our new system.”

“I love the amount of access I have to my data, if it’s not a pre-built report, having the ability to export to Excel comes in super handy! I have already recommended KORONA to another store owner colleague of mine, it’s been a fantastic business decision for me to switch to KORONA.”

“I love that this software is flexible enough to conform to any business workflow. Most of the popular cloud based point of sale solutions that I have tried are very rigid in their ability to adapt to your needs. All the features that I have requested or changes I have requested have been integrated into their regular release cycle.”

Donna Conley

Yum Yum Bake Shops

Kristen Lee

Pine and Peoria Discount Liquor & Wine

Clark Morgan

RTS

What KORONA POS Users Are Saying

“Employees and customers love it, and the terminals look great, too. We were a little nervous, since they were located 2500 miles away. How could they know exactly what we need? But surprisingly they did know. The transition went very well. Any problems or questions we had were painless. All in all we are happy with our new system.”

Donna Conley

Yum Yum Bake Shops

“I love the amount of access I have to my data, if it’s not a pre-built report, having the ability to export to Excel comes in super handy! I have already recommended KORONA to another store owner colleague of mine, it’s been a fantastic business decision for me to switch to KORONA.”

Kristen Lee

Pine and Peoria Discount Liquor & Wine

“I love that this software is flexible enough to conform to any business workflow. Most of the popular cloud based point of sale solutions that I have tried are very rigid in their ability to adapt to your needs. All the features that I have requested or changes I have requested have been integrated into their regular release cycle.”

Clark Morgan

RTS

Call Us

Feel free to call us with any questions or to schedule a demo Monday through Friday from 8:30AM to 6PM PT. For emergencies, our technical support is available 24/7.

1 (833) 200-0213

Email or Chat

Our product specialists are here for existing and potential customers. Don’t hesitate to send an email or use the chat message. If you reach out during business hours, we’ll get back to you that day.

support@koronapos.com

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