Customers across the United States now have a plethora of options to choose from when it comes to finding a place to enjoy a fantastic latte, macchiato, or pretty much any type of coffee. New shops continue to open in major cities and rural areas alike.
With all that competition around, the quality of your service and creativity of your menu is the best way to make your coffee shop stand out from the rest. And for that, the right POS features can help your coffee shop build customer loyalty while improving your coffee shop’s operational efficiency and margins. If you’re considering opening a coffee shop, check out this guide to five essential features of a coffee shop POS system and aspects to consider when choosing a coffee shop POS provider.
Table of Contents
- Customer-facing display to improve customers checkouts
- In-depth customer relationship management and reporting
- Easy and flexible menu management
- Gift cards and mobile loyalty program
- Smooth checkout with contactless payments
- What to consider when choosing a point of sale supplier for coffee shops
Customer Facing Display To Improve Customers Checkouts
The right features in a point of sale system can help coffee shops stand out and build customer loyalty. Among these features are customer-facing terminals. If you’re considering opening a coffee shop or already running one, opting for customer-facing terminals improves the customer experience and helps get shoppers through the queue as quickly as possible.
Such a customer display system (CDS) is a technology that allows customers to track their team’s order entry, sign up for loyalty programs, and receive pre-configured tips on the screen. This can lead to higher tips for your team, more engagement from the shopper, faster moving and more convenient lines, and added checkout transparency.
Overall, this system will benefit your business and your employees by reducing order errors and making the overall experience behind the point of sale easier for your employees and customers.
In-Depth Customer Relationship Management And Reporting
By integrating a customer relationship management system with the point of sale system, you’ll be able to collect a significant amount of customer data and build a detailed database of customers over time. With this information, coffee shops can gain valuable insights into their customers, such as which customers come in most often, which customers spend the most, what each customer orders, and what menus are ordered the most.
KORONA POS software for quick-service restaurants and retail stores allows you to easily manage your CRM data. You can add new customers in the management console or directly at your POS during transactions, update profiles on the fly, and import existing customer lists. Personalized information about your customers allows you to segment and target them based on their preferences and create personalized offers that will keep them happy and coming back for more.
Easy And Flexible Menu Management
When customers order a simple cup of coffee, an extra hot vanilla latte, or a shot of espresso, your team needs to be able to place orders quickly. With a coffee shop point of sale system, you can enter different types and quantities of modifiers to make every order perfect. If you offer seasonal menus or frequent promotions, you’ll need a point of sale system that allows you to update your menu easily.
A fully cloud-based POS system like KORONA POS allows cafes to make changes to their menu in real-time, either in the restaurant or remotely, using any device with internet access. Additionally, with a cloud-based system, coffee shops can quickly identify items as being out of stock so they can no longer be ordered on the POS system or set a countdown timer on items that have a limited quantity. And if you’re considering opening multiple cafe locations, KORONA POS is designed to easily scale your business by making it easy to manage inventory and menu at multiple remote cafes.
Gift Cards And Mobile Loyalty Program
Having customers who come to your coffee shop only once isn’t the goal. It’s important to build loyalty and encourage frequent visits to your shop. You can also encourage your customers to recommend your coffee shop through gift cards and other rewards.
KORONA POS coffee software can easily integrate with advanced customer loyalty programs that will help you increase and retain your valuable customers. With a large number of customers moving quickly through the queue, it can be difficult to identify repeat customers. But with a mobile loyalty program, it’s possible to build stronger relationships with your coffee shop’s regular customers. Loyalty programs are a great way to show your customers how much you appreciate their visit and encourage them to return. You can send them a welcome gift for simply signing up and allow them to start earning points on their first purchase.
Smooth Checkout With Contactless Payments
Do the lines clog your coffee shop during peak hours? Is the wait time so long that you risk losing customers? If so, consider implementing a coffee point of sale that optimizes the speed of the checkout process. It will help you complete transactions faster and allow you to serve more customers during peak hours.
A good coffee POS system should allow you to accept any type of modern payment and meet today’s needs with its simplicity, speed, and security. Flexible and popular payment options such as credit and debit cards, mobile payments, reward points, and Google and Apple Pay should be available. Click below to learn more about KORONA POS for coffee shops. Start an unlimited free trial and schedule a demo today.
Bonus: What To Consider When Choosing a Point of Sale Supplier For Coffee Shops?
There are many coffee shop point of sale providers on the market. Before choosing a coffee shop point of sale solution provider, you should consider the following factors:
Ease of use
Seasonal adjustments in human resources and the diversity of employees working in different shifts mean that many people have to use the software. A POS system with a user-friendly and intuitive interface can help your employees serve coffee as quickly as possible.
Excellent after-sales services
It’s crucial to ask about a POS provider’s customer support when something goes wrong. Find out how long it takes for them to respond to you. How do they assist you in difficult situations? Investigate reviews of your next potential coffee POS provider or by asking the opinions of other coffee managers who use it.
Free trials and demo
If you are still unsure about the coffee point of sale system after research and discussion, take advantage of any free trial offered. You can also request a personalized demo. Take advantage of this opportunity to learn and test the software before making your purchase decision.
Customizations
Using the right point of sale system for coffee shops will result in greater ease and better management. Tailoring the point of sale system to your needs will help your business grow. For example, to maintain the quality of your service, you can track inventory and automate the ordering process. Furthermore, if you envision taking your coffee shop to the next level, you can customize your checkout to develop a customer database. You can analyze the data and calculate the average customer wait time, average bill per table, etc. This will help you improve your hospitality and service.
Hardware options
Your coffee shop point of sale software and hardware must be compatible. Some coffee shop POS system vendors allow you to choose the POS hardware and create a custom POS environment. Other solutions are designed to work with specific operating systems, requiring you to choose hardware accordingly. Check hardware compatibility and necessary specifications before selecting POS hardware. KORONA POS provides you with all the necessary equipment for a good management of your coffee shop. The equipment includes tablets, receipt printers, ticket & inventory scanners, credit card readers, terminals & cash drawers. KORONA also offers equipment leasing for businesses that do not wish to invest in owning POS equipment. It’s simple and leaves you with little to worry about.
Reasonable rates
A final aspect to consider when choosing your coffee POS provider is the rates that are charged on each transaction. Some coffee POS systems also offer their own merchant services and exorbitant rates. Instead, opt for POS providers that can be compatible with any payment processor of your choice.
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FAQs: Coffee Shop POS Features
The average cost of launching a coffee shop is between $25,000 and $375,000. This cost depends on several factors such as the location of the café, software, equipment and supplies, license, taxes, and insurance, etc.
Cafe POS software can help you save money in several ways: No exorbitant expenses, Swiftness service-wise, No room for theft, Lower labor costs, and Streamline inventory management.
There are many ways to attract customers to your café. And one of the most effective ways is to offer them good customer service so that they come back next time. Good customer service requires adopting POS software that can streamline all operations and increase the efficiency of your business.
