Shopify POS vs Lightspeed: Which One Should You Choose For Your Business?

Illustration of the comparison between Shopify and Lightspeed.

Selecting the right POS system is crucial for businesses looking to streamline operations and enhance sales. Two leading contenders are Shopify POS and Lightspeed. While both offer robust features, they cater to different business needs.

Shopify POS shines with its seamless integration into the Shopify eCommerce platform, making it an excellent fit for online retailers seeking an easy-to-use solution. Lightspeed, on the other hand, excels in robust inventory management, advanced reporting, and industry-specific tools, better suiting larger brick-and-mortar operations.

This comprehensive guide dissects the key differences between Shopify POS and Lightspeed to help you determine which system better aligns with your business requirements. From pricing and features to usability and customer support, we’ll provide an in-depth analysis to ensure you make the right choice.

Shopify POS vs. Lightspeed: Quick Product Reviews

Here’s a product review comparing Shopify POS and Lightspeed:

Demo Image
Demo Image
Software Advice Score
4.6/5
4.1/5
Monthly Subscriptions 
From $39 to $299 monthly. Or $2,300/month for more complex businesses.
Retail: $89 to $239  Restaurant: $69 to $399
Free Trial Duration
3-Day
14-Day
Ease of Use
Very intuitive, user-friendly interface
User-friendly, but may have a steeper learning curve
Industry Focus
Shopify POS can be a good fit for many retail businesses, especially those that value a seamless eCommerce connection
Lightspeed focuses on the retail, appointment, and hospitality industries
Customer Support
24/7 email and chat support, additional phone support for higher plans
24/7 phone and email support & video tutorials
Inventory Management
Seamless integration with Shopify's eCommerce platform
Robust inventory management features, especially for serialized types of businesses
eCommerce
Integrates with the Shopify online store
Offers its own eCommerce solution
Integrations
Integrates with various apps in the Shopify ecosystem
Integrates with a wide range of third-party apps
Processing Fees
Shopify Payments (their built-in processor) has lower fees (2.4% - 2.9% + $0.30) than third-party processors
2.6% + 10 cents (in-person), 2.9% + 30 cents (online), custom rates for high volume
Pros
Affordable entry plans, integrated with Shopify eCommerce, easy to use
Powerful inventory management, advanced features like work orders, multi-device access
Cons
Lacks advanced inventory features, mobile-only
More expensive, separate systems for retail and eCommerce can be cumbersome, and lengthy contracts

Looking for a Lightspeed Retail or Shopify POS alternative? Try KORONA POS – a powerful alternative for your business needs.

Speak with a product specialist and learn how KORONA POS can power your business needs.

Shopify POS vs Lightspeed POS: How to Choose the Right Point of Sale

Choosing between Shopify POS and Lightspeed POS depends on your business’s specific needs. Shopify POS is ideal for businesses already integrated with Shopify’s e-commerce platform, offering seamless online and in-store sales management, an intuitive interface, and extensive app integrations. On the other hand, Lightspeed POS stands out for its advanced inventory management and multi-location capabilities. Let’s take a deep dive into each platform and learn which one is the best fit for your business.

Choose Shopify POS If:

  • You have an existing Shopify eCommerce store and want seamless integration to manage online and in-store sales
  • You prioritize the simplicity and user-friendliness of the Shopify ecosystem
  • You run a small to medium-sized business without extensive inventory management needs
  • You primarily sell online

Choose Lightspeed POS If:

  • You require robust inventory management, such as serial number tracking, purchase order management, and advanced reporting capabilities
  • You operate in the retail or hospitality industry and need industry-specific features
  • You have an extensive product catalog or multiple locations to manage
  • You prefer a more comprehensive solution with advanced employee management tools
  • You operate primarily through a brick-and-mortar store

Ultimately, Shopify POS excels in its tight integration with Shopify’s eCommerce platform, making it ideal for businesses with an online presence. On the other hand, Lightspeed POS shines with its powerful inventory management software, reporting, and industry-specific features, catering better to larger businesses or those in the retail and hospitality sectors.

Shopify POS vs Lightspeed: Pricing, Costs, Fees, and Hardware

In this section, we’ll dissect the costs, fees, and hardware associated with both Shopify POS and Lightspeed, giving you a clear picture of the financial investment required for each platform.

Shopify offers a four-tiered pricing structure for its point-of-sale system: Basic, Shopify, Advanced, and Plus. Below is a look at the details of each pricing plan as well as some information on Shopify’s hardware and credit card processing rates.

Shopify pricing structure

Basic ($29/month)
Shopify ($79/month)
Advanced ($299/month)
Plus ($2300) on a 3-year term
    • Up to 77% shipping For companies with just one staff member
    • Ten inventory locations
    • Staff management
    • Localized global   
      • Up to 88% shipping discount and insurance
      • Five additional staff accounts
      • Localized global selling (3 markets)
        • Custom reports and analytics
        • 15 additional staff accounts
        • 10x checkout capacity
          • 200 inventory locations
          • Priority 24/7 phone support
          • Sell wholesale/B2B

          Hardware kits

          • Shopify Tap & Chip Card Reader: $49
          • Shopify POS Go: $299
          • POS Terminal Countertop Kit for USB-C Tablets: $459
          • POS Terminal Countertop Kit for Lightning iPads: $459
          • Wired countertop bundle (Android only): $999Socket Mobile 2D Bluetooth Barcode Scanner (S720):$269

          Shopify processing

          Basic ($29/month)
          Shopify ($79/month)
          Advanced ($299/month)
          Plus ($2300) on a 3-year term
            • 2.9% + $0.30 online
            • 2.6% + $0.10 in person
            • 2% 3rd-party payment providers
              • 2.7% + $0.30 online
              • 2.5% + $0.10 in-person
              • 1% 3rd-party payment providers
                • 2.5% + $0.30 online
                • 2.4% + $0.10 in person
                • 0.6% 3rd-party payment providers
                  • Competitive rates for high-volume merchants

                  Lightspeed offers several different pricing structures based on the business type and operational needs. Notably, Lightspeed offers discounts on annual plans for all retail plans but does not for any restaurant plans.

                  Additionally, this section explores more specifics on the hardware pricing and credit card processing rates for Lightspeed.

                  Lightspeed Restaurant Pricing

                  Starter ($69/month)
                  Standard ($189/month)
                  Premium ($399/month)
                  Enterprise (Custom pricing)
                    • Customizable POS
                    • Menu management
                    •  Floor plans
                    • CRM
                    • Insights
                      • Online ordering
                      • Contactless ordering
                      • Multilocation
                      • Advanced inventory management
                      • Table-side management
                        • Customizable integrations with API access
                        • Multiple revenue features for hotels
                        • Negotiable processing rates
                          • Fully customized
                          • Personalized software and hardware 
                          • Unlimited, hands-on support

                          Lightspeed Retail Pricing

                          Basic ($109/month or $89 if billed annually)
                          Core ($179/month or $149 if billed annually)
                          Plus ($289/month or $239 if billed annually
                            • Inventory management
                            • Onboarding and professional service options
                            • Access supplier
                              • In-store loyalty
                              • Advanced sales, staff, and inventory reports
                              • Accounting, eCommerce
                              • Marketing integrations
                                • Custom reporting
                                • API access
                                • Workflows
                                • Custom user roles

                                Hardware Kits

                                Lightspeed seamlessly operates across iPads, Mac desktops, and Windows devices. Their website offers a comprehensive array of barcode scanners, card readers, and other hardware peripherals seamlessly integrated with the platform. Hardware pricing details, however, are not provided on the Lightspeed website.

                                Lightspeed Payment Processing

                                Lightspeed Payments rates:

                                • 2.6% plus 10¢ per transaction for credit cards accepted in person using a card reader.
                                • 2.6% plus 30¢ per transaction for manually keyed-in cards and online transactions.

                                These rates apply to all the above plans except for Restaurant Premium and the Enterprise plans, which have custom rates. 

                                • Lightspeed offers a payment processing service called Lightspeed Payments. When you use Lightspeed Payments, the money from customer transactions will be available in your account within two business days after the initial purchase.
                                • Lightspeed Payments supports all major credit and debit cards and popular contactless payment methods like Apple Pay and Google Pay.
                                • Lightspeed also partners with other payment gateway providers like Cayan, Worldpay, and Vantiv Express. Using these partners gives you more flexibility in payment processing options.
                                • However, if you choose to use a payment processor other than Lightspeed Payments, you’ll have to pay an extra fee to Lightspeed.

                                Are payment processors
                                giving you trouble?

                                We won’t. KORONA POS is not a payment processor. That means we’ll always find the best payment provider for your business’s needs.

                                Shopify POS vs Lightspeed: POS Features

                                Each solution has its unique strengths and caters to different business needs. In this section, we’ll evaluate the key POS features offered by Shopify and Lightspeed.

                                Demo Image
                                Demo Image
                                Inventory Management
                                Basic inventory management capabilities, suitable for small to medium-sized businesses
                                Robust inventory management with advanced features like multi-location tracking, product variants, and stock alerts
                                Sales Reporting
                                Offers basic sales reporting tools with insights into sales trends and performance
                                Provides comprehensive sales reporting with customizable reports, analytics, and insights into customer behavior
                                Customer Management
                                Allows basic customer management with the ability to capture customer information and create customer profiles
                                Offers advanced customer management features, including customer profiles, purchase history, and targeted marketing tools
                                Payment Processing
                                Integrated payment processing with Shopify Payments and support for other payment gateways
                                Integrated payment processing with Lightspeed Payments and support for various payment methods, including credit/debit cards, mobile payments, and gift cards
                                eCommerce Integration
                                Seamlessly integrates with Shopify's eCommerce platform for omnichannel retailing
                                Offers eCommerce integration through Lightspeed eCommerce, allowing businesses to sync inventory, orders, and customer data across online and offline channels
                                Customization
                                Limited customization options for the POS interface and workflows
                                Highly customizable POS interface and workflows, allowing businesses to tailor the system to their specific needs
                                Hardware Compatibility
                                Compatible with a wide range of hardware, including iPads, iPhones, and various POS peripherals
                                Supports a variety of hardware options, including iPads, desktops, and specialized POS terminals

                                Shopify POS vs Lightspeed: Usability 

                                When it comes to usability, both Shopify POS and Lightspeed Retail offer user-friendly interfaces, but they have some differences in their approach and features:

                                What Makes Shopify POS User-Friendly

                                • Simplicity: Shopify POS is designed with simplicity, making it easy for non-technical users to navigate and perform basic tasks. The interface is clean and intuitive, with a focus on minimalism.
                                • Intuitive navigation: The Shopify POS app follows a straightforward workflow, guiding users through the sales process step by step. The interface is optimized for touch-screen devices, making it easy to use on tablets or mobile devices.
                                • Limited customization: While the Shopify POS interface is user-friendly, it may offer fewer customization options compared to Lightspeed. Shopify prioritizes a standardized experience across all its platforms, which can be seen as both an advantage and a limitation.

                                What Makes Lightspeed User-Friendly

                                • Feature-rich interface: Lightspeed offers a more feature-rich interface, catering to businesses with more complex operations. The interface provides access to various tools and settings, which can initially overwhelm some users.
                                • Customizable views: Lightspeed allows users to customize their workspace by rearranging panels, resizing windows, and creating custom layouts. This flexibility enhances productivity for users who prefer personalized setups.
                                • Steep learning curve: With its comprehensive features, Lightspeed Retail may have a steeper learning curve than Shopify POS. Users may need more training or time to become proficient with all the available options.

                                Overally, in terms of usability, Shopify POS excels in simplicity and ease of use, making it an attractive option for small businesses or those with minimal POS requirements. Lightspeed Retail, on the other hand, offers more advanced features and customization options, which is beneficial for businesses with more complex needs but may require a longer learning curve.

                                Shopify POS vs Lightspeed: eCommerce

                                Both solutions provide eCommerce options, but Shopify is built primarily for eCommerce sellers and has far more advanced and seamless functionalities for online selling.

                                Feature
                                Shopify POS
                                Lightspeed POS
                                Design customization
                                Yes - more extensive theme options, customizable
                                Yes - provide 30 easy-to-use professional themes
                                eCommerce platform
                                Yes - available in all plans
                                Yes - available only in Core and Plus plans
                                Syncs with in-person POSAdd New
                                Yes
                                Yes
                                Omnichannel channel integrations
                                Facebook, Instagram, Pinterest, Buy Button, and TikTok
                                Facebook, Twitter, Pinterest, Instagram, Google, Amazon, eBay, and TikTok
                                Shipping management tools
                                Yes - provides third-party calculated shipping rates
                                Yes
                                eCommerce integrations
                                Yes
                                Yes
                                International online sales
                                Yes
                                Yes
                                Languages
                                Up to 20
                                12
                                Dropshipping capabilities
                                Yes
                                No
                                SEO Tools
                                Yes
                                Yes
                                Multiple currencies
                                Yes
                                Yes

                                Shopify POS vs Lightspeed: Customer Support

                                When it comes to customer support, Shopify POS emerges as the clear winner over Lightspeed.  Despite both platforms scoring well in customer service, Shopify stands out for its consistently high levels of assistance. 

                                According to Software Advice’s scoring, Shopify POS received a higher rating of 4.5 compared to Lightspeed’s 4.0. Both software packages offer 24/7 customer support, advanced training, and advanced support options.

                                Numerous online reviews have criticized the quality of Lightspeed’s customer support. Many users have complained about long wait times before receiving assistance, and some have reported instances where the support team promised to follow up but failed to do so.

                                In contrast, Shopify POS appears to excel in customer service, as evidenced by the overwhelming majority of positive reviews.

                                Do you have trouble getting your POS customer service on the phone?

                                KORONA POS offers 24/7 phone, chat, and email support. Call us now at 833.200.0213 to see for yourself.

                                Which Point of Sale Should You Go For? Our Assessment

                                Choosing between Shopify POS and Lightspeed depends on your business’s specific requirements and scale.

                                If you’re a small to medium-sized business looking for a straightforward POS solution with seamless integration into an existing Shopify eCommerce platform, Shopify POS may be the better choice. It offers a user-friendly interface, basic inventory management, and easy eCommerce integration. Additionally, Shopify is likely a better fit if you are mainly an online retailer.

                                On the other hand, if you run a larger retail operation with more complex inventory management needs, advanced reporting requirements, and a desire for highly customizable POS workflows, Lightspeed will be the better option. Its robust features cater to businesses with multiple locations, extensive product lines, and a focus on detailed analytics and customer management. 

                                Ultimately, consider your business size, growth plans, and specific feature requirements to make the best decision.

                                Alternatives to Shopify POS or Lightspeed: KORONA POS 

                                KORONA POS is a versatile POS system that caters to a wide range of retail businesses, including liquor stores, convenience stores, smoke and tobacco shops, CBD stores, wineries, theme parks, and quick-service restaurants. Its comprehensive feature set makes it a compelling alternative to popular POS solutions like Shopify and Lightspeed.

                                With its versatility, rich feature set, award-winning customer support team, seamless online-offline integration, and payment processing flexibility, KORONA POS presents itself as a viable alternative to Shopify and Lightspeed. Schedule a demo or start a free trial by clicking below to see how KORONA POS works.

                                Photo of author

                                Written By

                                Mahougnon Martial Amoussou

                                Passionate about SEO and Content Marketing. Martial also writes about retail trends and tips for KORONA POS. He loves NBA games and is a big fan of the Golden State Warriors.