1. Keep Your Thrift store well-organized and clean
The cleanliness of your store is one of the key factors that come into play for customer retention. According to UNGER, 32% of consumers have refrained from entering businesses that appear unkempt and never return. Even more, the same study found that 95% of shoppers said exterior appearance influenced where they decided to shop – a huge factor for the retail industry in particular.
As a thrift store owner, these numbers should prompt you to rethink the management of cleanliness in your store. Customers looking for bargains and second-hand items don’t necessarily want to dig through piles of stuff to find something. Organize your thrift store exactly as you would a normal retail clothing store.
Display the prices of items in plain sight. Categorize clothes based on size and place them separately from household items. The more organized your thrift store is, the more enticing it will be to all types of shoppers. This allows consumers to quickly find what they want, improving the consumer experience within your store and fostering a natural customer flow.
2. Collect Inventory Continuously
As previously mentioned, ordinary retail store owners purchase their inventory from suppliers or manufacturers, which is not the case for thrift store owners. One of the unique features of a thrift store is that the inventory is constantly changing and not always reliable.
Call on community members for items regularly, reminding them that you are a trusted place to donate, sell, or receive store credit for gently used items. However, donations from the community are not the only sources you have for inventory. Thrift store suppliers include online sources, wholesalers, swap meets, and niche communities.
Donations from the community
Community members are the most common suppliers to thrift stores; this model is used by many thrift shops, from small independent thrift stores to large chains such as the Salvation Army and Goodwill.
When an individual donates to a thrift store, they can write off the value of the donation on their taxes. Others might seek store credit or cash. Many thrift shops also offer these options.
Leverage consignment selling
One of the most popular ways for thrift store owners to fill their shelves is to operate consignment stores. In a consignment store, the owner resells used items on behalf of the original owner, and receives a percentage of the sale price.
Individuals bring their items to the store, the owner evaluates and offers them for sale, and if the items sell, both parties benefit. If the items do not sell, the owners of the items can either take them back or ask the seller to offer them at a reduced price.
Online thrift store suppliers
Another great channel that thrift store owners can use to source inventory is through thrift store suppliers. These suppliers can be store supply warehouses that you can physically visit or online wholesalers that exclusively serve the used clothing market. Some companies, such as USAgain and A&E Used Clothing Wholesale, operate in this realm.
You can also search for inventory on online shopping websites like eBay, Craigslist, Facebook Marketplace, and, in some cases, Etsy. Today, it’s not uncommon to see thrift stores operating eBay stores or conducting eCommerce on other platforms. Creating an online store allows thrift stores to reach a broader audience than it could with a single physical store.
Estate sales, yard sales, and moving sales
Yard sales, moving sales, and estate sales are also popular sources of supply for thrift stores. Some thrift store owners purchase inventory exclusively from these types of sales or include them as part of their business’s inventory model.
As an example, a thrift store owner may also offer estate cleaning services, facilitating the process of cleaning a deceased person’s home for their relatives while giving the thrift store owner quick access to a high volume of potential inventory.
Thrift store owners don’t limit themselves to sales held by private individuals. Some items sold during a store closing or business liquidation are often found on thrift store shelves.
3. Participate in Community Events
The more people know about your business, the more likely they are to patronize it. After all, your store may be visited by school groups, teachers, artists, single parents, civic clubs, etc.
To that end, engage with the community you serve. If possible, set up a booth at community festivals; give out flyers about your thrift store; develop an area of specialization, such as vintage clothing, and promote it, especially if you are the only store in town offering this type of product.
4. Set an Operating Budget And Stick to it
Running a thrift store business requires you to maintain the ability to operate at a low cost. Since the items you sell are typically lower-priced that traditional retail, you will likely be making smaller margins. Therefore, you must find ways to reduce overhead and operating expenses to ensure that most of the money is reinvested in the business, including a business owner’s salary and those for your team.
Challenges to Face In Running a Thrift Store Business
If you are considering opening a thrift store or are already a thrift store owner, you’ll likely find some common challenges, like managing your inventory, setting pricing, and running the eCommerce side of things. Running a thrift store comes with a lot of work, with pitfalls and unexpected expenditures along the way. Here are some of the biggest challenges:
Many of the donations will be junk items
Although you will have enough items, many of them will be junk that will not sell or sell very slowly. It’s important to come up with a plan for such items.
If you accept donations indiscriminately, be sure to have a systematic way of going through these items and weeding out articles that are unlikely to sell. If you pay for your supply, stay picky and only accept higher-quality items.
Despite this, sometimes nice items just don’t sell. So you’ll need to come up with a plan to clear inventory quickly, primarily by holding sales. Following the example of some big-box donation centers – set up color and date labels that are put on sale frequently based on how long the label color has been on the shelf. And remember to get a thrift store POS that can make running promotions by category fast and easy.
Requires a fairly significant workforce
The thrift store market is a very competitive job market, so you will have to pay accordingly for honest and reliable employees. You will need many employees unless you are willing to work long hours with family members. Be aware that it will take some time for your business to become sufficiently established financially before you hire people. You may have to work alone for a while. Take your time during the hiring process. It’s important to interview well to find long-term team members who can grow within your company. Offer great employee benefits, promote internally, and create a workspace that encourages strong retention of your team members.
Requires significant opening costs
Though the overhead costs for starting a thrift shop are lower than many other businesses, there are still some significant expenses that you’ll need to figure out.
The retail space will be the most important. Typically, thrift stores operate in busy urban areas that have more foot traffic. These spaces are always going to be expensive. And a lot of thrift stores have a large space, adding to the expense. But you’ll also have other basic expenses, such as your checkout terminals, inventory scanners, and other retail hardware.
Shoplifting may be an issue
As with other retail stores, thrift stores are also susceptible to theft – perhaps even more so. Preventing shoplifting will be an ongoing endeavor. A good retail layout with easy sightlines will be beneficial. You can also invest in some basic technology to help deter potential thieves. But, at the end of the day, you’ll need to rely on your store employees to help you prevent theft.
Constant attempts at haggling
Brace yourself for constant attempts at haggling. Of course, you’re free to accept or not accept the lowest offers, but be prepared to be swamped with customers trying to get the best bargain out of every purchase. It’s not the end of the world, but it’s likely to be a nuisance. You can always put signs up saying that the listed price is the final price to make things easier.
Run Your Thrift Store Business With The Right POS System
The point of sale system is the backbone of any retail business management. However, as a thrift store owner, keep in mind that you don’t need just any POS system. As we mentioned earlier, you aren’t buying from suppliers and selling the same thing repeatedly. The most important step is finding a POS system that is built around this workflow and suited to your business needs. There are many point of sale systems on the market that you can invest in, but many of them are not designed specifically for thrift stores. Whether you operate a single thrift store or a chain of stores, your business runs differently than a typical retail store. With that in mind, here are the key POS features thrift store owners should know.
Advanced thrift store donation inventory management
The first feature to look out for when choosing your thrift store POS system is advanced inventory management. Thrift store inventory management software ensures that the donation process and related inventory tracking needs are automated.
Your team simply enters new donations into the thrift store point of sale solution, and inventory is updated in real-time. Thanks to the functionality of the thrift store inventory software, product receiving, inventory counting, the checkout experience are all organized and streamlined. Thrift store inventory software can also be used to print price tags and catalog inventory items immediately upon receiving.