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vom FASS Retail & Gift | Case Study

Rare Products.
Reliable Operations.

How vom FASS uses KORONA POS to run faster transactions, track every product, and keep staff of all experience levels moving confidently behind the counter.


Industry
Retail & Gift Shop
Location
Huntington, Beach
300+ Worldwide
Founded
1994
Role
Natalie, General Manager
Results at a glance

73%

Faster transaction speeds to keep customer lines moving and avoid waiting around

Immediate

KORONA POS support response time by email or phone call, and knowledgeable help was given

32 Hours

Saved a week training a staff of all experiences, picking up on how to use KORONA POS with ease

KORONA POS gives us everything, all the information we need to be successful.

— Natalie, General Store Manager, vom FASS

The CHALLENGE

A specialty retailer with a global product catalog needed a POS that could actually keep up.

“We needed a solution to do everything that we need to do in a timely manner to where the customers aren’t affected by standing around and waiting for us to figure something out.”

— Natalie, General Manager, vom FASS

vom FASS is not a typical retail store. With specialty barreled liquors, imported olive oils, fruit vinegars, and nut oils sourced from around the world, the product catalog is complex, the clientele is discerning, and the in-store experience is everything.

Operating within a 300-location global franchise means standards are high and a slow, clunky checkout experience or unreliable reporting simply isn’t acceptable.

Transaction speed needed to be fast

Needed the ability to quickly delete, discount, and void items

Training all aged staff needed to be easy

Reporting all needed to be accessible and reliable

Support had to be available and responsive

The Solution

Faster transactions & full control.

Jessica chose KORONA POS before the coaster ever opened, after learning that others in her industry were using the solution. After onboarding with the KORONA team, confirmed she’d made the right call. The setup was smooth, the support team was responsive, and the system handled every aspect of the operation from the first day of business.

Transaction Speed

Ring up, delete, discount, and void quickly so customers never wait on the team to figure something out

Back-End Reporting

Day, week, and month-over-month sales reports that give management a full picture at any time

Time Tracking

Staff time tracked alongside sales for complete operational visibility

Easy Staff Training

Picked up quickly by employees of all ages and varying technology comfort levels

Responsive Support

Year-over-year stats by day of week to forecast scheduling and staffing needs for their season

Inventory Management

Full product catalog tracking across a complex, multi-category specialty inventory

The Results

Faster Service. Cleaner Data.
Confident Staff.

“Support has been awesome. Emails get answered right away — and if they can’t respond to the email, they’ll give us a phone call and walk us through anything.”

— Natalie, General Manager, vom FASS

Since adopting KORONA POS, vomFASS runs a tighter, faster, more informed operation. Transactions move quickly enough that the customer experience stays front and center. Reporting gives management the visibility they need across every sales category. And a staff that spans different ages and tech backgrounds all operate from the same system, confidently and without friction. Support has never been a concern.

25%

Sales growth year over year

Over 90%

Faster support response times

8hrs

Of work saved with historical forecasting

$589

A week saved from by avoiding overstaffing

Run your business.
Not your workarounds.

Join the businesses using KORONA POS for faster transactions, better reporting, and support that never leaves you waiting.