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Flathead Lake Alpine Coaster
Flathead Lake Alpine Coaster | Case Study

Built for the Ride.
Built to Scale.

How Flathead Lake Alpine Coaster opened with KORONA POS from day one and never looked back.


Industry
Alpine Coaster & Attraction
Location
Lakeside, MT
Founded
2023
Owner
Jessica L.
Results at a glance

25% +

Sales growth year-over-year on top of an already record-breaking first season

~20 min

Average KORONA POS support response time versus 2 business days with their previous provider

From

Day 1

Flathead Lake Alpine Coaster chose KORONA POS before the doors ever opened, the reputation in the industry made the decision easy

I never really doubted that I was going to use KORONA. I always planned to use it because it had been pretty big in the industry as far as alpine coasters go.

— Jessica, Owner, Flathead Lake Alpine Coaster

The CHALLENGE

Running a fast-moving business with slow support and no data.

At the Branson coaster, we currently use CenterEdge… We’re locked into a contract and we’re trying to get out of that contract so as soon as we’re able to, we’re planning to switch to KORONA.”

— Jessica, Owner, Flathead Lake Alpine Coaster

When Jessica Little and her husband opened Flathead Lake Alpine Coaster in 2023, they needed one platform to handle ticketing, digital waivers, gift shop inventory, multiple entry gates, and online ticket sales.

Her other business location runs on CenterEdge. The experience made it clear that she wanted another solution, since in a seasonal attraction business, every hour counts. Slow support, unreliable forecasting data, and inventory blind spots weren’t just inconveniences, they were slowing her business down in a brand-new operation.

Ticketing and digital waivers needed to work together

Multiple revenue channels required separate management

Gift shop inventory tracking needed to be accurate and effortless

Other business location was locked into a CenterEdge contract and looking for ways to exit

Support tickets with her previous provider took up to two days to get a response

The Solution

One platform for every part of the operation.

Jessica chose KORONA POS before the coaster ever opened, after learning that others in her industry were using the solution. After onboarding with the KORONA team, confirmed she’d made the right call. The setup was smooth, the support team was responsive, and the system handled every aspect of the operation from the first day of business.

Ticketing & Digital Waivers

Selling tickets and signing the waiver are all in one seamless flow for customer ease

Multi-Gate Management

Separate entry points for the coaster and gem mining sluice are managed from one platform

Gift Shop Inventory

Easy supplier setup and inventory counts that flag discrepancies automatically

Sales Dashboard

Live view of top sellers, cashier performance, and upsell rates can be checked multiple times a day

Historical Reporting

Year-over-year stats by day of week to forecast scheduling and staffing needs for their season

Online Ticketing

Customers can purchase tickets in advance, reducing lines and speeding up entry

The Results

The right POS from day one.

Compared to CenterEdge, KORONA is way more responsive. It takes sometimes two days when I open a ticket with CenterEdge. With KORONA, I have a response within an hour. That means a lot in an industry that moves really fast.

— Jessica, Owner, Flathead Lake Alpine Coaster

Since opening in 2023, Flathead Lake Alpine Coaster has grown faster than anticipated. Year two came in 25% stronger than an already record-breaking first season, and Jessica credits reliable data, seamless operations, and the KORONA POS support team that actually picks up the phone. What used to be guesswork (scheduling, inventory, forecasting) is now driven by real numbers pulled straight from the KORONA Studio reports.

25%

Sales growth year over year

Over 90%

Faster support response times

8hrs

Of work saved with historical forecasting

$589

A week saved from by avoiding overstaffing

Run your business.
Not your workarounds.

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