One System.
Two Operations.
1 Day
To fully train new employees on the KORONA POS system, down from almost a full week
~10 min
Average reponse time instead of waiting on hold with their old provider that sometimes never answered
$0
Revenue lost from system crashes or software updates since switching to KORONA POS
What I like about KORONA POS is the fact that we call customer support and we get answered immediately.
— Roger, General Manager, The Cove on Harbor
The Cove was losing time, money, and patience.
“We would lose thousands of dollars just by the system crashing. With KORONA, we call customer support and we get answered immediately.”
— Roger, General Manager, The Cove on Harbor
The Cove on Harbor has been a long-time market in the Disneyland resort area for over 40 years. But longevity doesn’t make operations easier, especially when you’re running a café and a retail market with a POS system that couldn’t keep up.
Roger, the general store manager, who has been with the business for 20 years, remembers a time when staff had to memorize every single product price by hand. The technology improved, but some of the problems didn’t go away.
Customer support wait times ran four to five hours and sometimes couldn’t resolve the issue at all
System crashes caused thousands of dollars in lost revenue during busy periods
Training new employees took almost a full week
Ran the café and market as separate systems meant double the training, double the complexity
No back-end reporting meant management was blind to inventory and sales data
KORONA POS connected both sides of the business.
The Cove switched to KORONA POS and set up two terminals: one for the café side and one for the market. And because both run on the same platform, all employees are cross-trained on a single system. When one side of the store gets busy, the staff can move easily to the other register without missing a beat. Training staff used to take a week, but now takes less than a day. And for the first time, management has real reporting to bring to ownership.
Unified Café & Retail POS
Both café and market operations run on the same system, same products, same training
Cross-Terminal Flexibility
Two POS systems that share inventory and transactions, so staff can shift between them instantly
Fast Employee Training
New hires get up to speed in days, not a week, regardless of prior POS experience
Immediate Support
Call the KORONA POS support team, get answered with no hours on hold, no unresolved tickets
Back-End Live Reporting
Sales data, inventory tracking, and live performance reports can be remotely accessed by management
Reliable Uptime
No crashes, no lost revenue, no scrambling during peak business hours
Less Training.
Better Reporting.
Zero Crashes.
“What used to take me almost a week to train employees now takes days. It’s been very easy and very simple.”
— Roger, General Manager, The Cove on Harbor
Since switching to KORONA POS, The Cove on Harbor runs with the confidence it didn’t have before. New employees get trained in days. Support calls get answered immediately. The café and market share one system, one product catalog, and one training process, making cross-coverage seamless during rush periods. And for the first time, the mangement has reporting that’s concise and clear to present directly to ownership.
New employee training time
Improved support response times
Revenue lost since swtiching to KORONA POS
Quick service food & retail on one platform
Built for businesses that
can’t afford downtime.
Join the businesses using KORONA POS for reliable operations, instant support, and reporting that helps you make actionable insights.
