Three Businesses. One Login. Total Control.
8 years
Running on KORONA POS across three separate amusement businesses with gift shop retail and ticketing operations
Under 1 min
Maximum hold time on support calls. No waiting hours or talking to robots, just a trained support team that picks up and knows the answer
Scaled 3+
Businesses, Pigeon Forge Racing Coaster, Lake Jones Fun Center, and a Gatlinburg mountain coaster all managed under one POS account and unified back office dashboard.
“The main foundation of your business should be the POS system. KORONA said from the beginning, it doesn’t matter what you need, we can do all of it. And they followed through.”
— Klaus, General Manager, Pigeon Forge Racing Coaster
Running three amusement businesses means complexity that most POS systems can’t handle.
One of the biggest challenges of running an amusement is the constant changes. Changing price models, offerings to customers, discounts, and marketing. The main foundation of your business should be the POS system.
— Klaus, General Manager, Pigeon Forge Racing Coaster
Pigeon Forge Racing Coaster is the world’s first mountain coaster with side-by-side racing and it’s just one of three businesses the GM, Klaus, oversees. Alongside Lake Jones Fun Center and a second coaster location in Gatlinburg, the operation requires an amusement park POS system capable of handling bundle ticketing, all-day passes, per-ride options, gift shop inventory, photo and video sales, turnstile integrations, and unified multi-location reporting. That’s not something iPad based app or a generic retail POS can support.
Before committing, Klaus evaluated every major option on the market, including Clover and Square. And he knew within minutes that most weren’t built for this level of complexity.
Complex ticketing scenarios (bundle deals, multi-ride tickets, and all-day passes across multiple attractions)
Three separate businesses needed unified reporting and management
Needed open API integration with third-party turnstile vendors
Constant price changes, promotional discounts, and marketing offers required real-time remote updates
Needed reliability and depth required for a high-volume amusement operation
Everything connected. Everything handled.
After evaluating Clover, Square, and a commission-based iPad system that turned out to cost far more than advertised, the team chose KORONA POS and hasn’t reconsidered since. KORONA POS handles the full complexity of the operation: bundle ticketing, all-day passes, gift shop inventory, photo and video sales, turnstile integrations, and multi-location reporting, all from a single account. Price changes and promotional updates can be made from a phone or computer at home and pushed instantly to every cashier terminal. And in eight years of operation, the KORONA POS customer support team has never kept them waiting longer than one minute.
Complex Ticketing
Bundle deals, all-day passes, per-ride options, and multi-ride tickets printed and scanned seamlessly at the turnstile
Multi-Location Dashboard
Three separate businesses managed under one KORONA POS account giving visibility to each location.
Open API & Turnstile Integration
Allows connections with partner integrations for business customization needs
Remote Access Management
Discounts, price changes, and settings updated from any device and pushed instantly to all terminals
Flat Subscription Pricing
Transparent, flat rate, costs that scales far more than percentage-based competitors with no hidden fees or surcharges
Analytics & Reporting
End-of-night report breaks down cash, credit, photos, videos, and every sales category in one view
Three Businesses. Zero Compromises.
No Looking Back.
I have never called KORONA POS where I was on hold longer than one minute. So far I haven’t seen another POS system offering this level of features at this price. I recommend KORONA 100%.
— Klaus, General Manager, Pigeon Forge Racing Coaster
Eight years into using KORONA POS, Pigeon Forge Racing Coaster and their other businesses haven’t considered switching and hasn’t needed to.
Three of their businesses run seamlessly from one KORONA POS account. Complex ticketing scenarios that would overwhelm a simpler system work without any difficulties. Customer support picks up in under a minute and resolves issues immediately. And flat subscription pricing has saved the operation significantly compared to any commission-based alternative.
For Klaus, who considers the point of sale system the literal foundation of the business, KORONA POS has delivered on every promise made on day one and has kept delivering for eight years since.
Continuous use across three businesses — the longest-tenured KORONA customer in this case study series
Support hold time on every call for eight years — no menus, no waiting, no unresolved tickets
Remote price updates, instant discount changes, and accurate reports eliminate manual work
Flat rate pricing saved $$$ vs. percentage-based competitors at high transaction volume
The POS that grows with your business.
Join the businesses using KORONA POS for flexible ticketing, multi-location management, and support that never puts you on hold.
