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Downtown Books | Case Study

A Bookstore That Did All the Research

How Downtown Books uses KORONA POS to manage a constantly changing inventory and train new staff in 30 minutes.


Industry
Bookstore
Location
Dothan, AL
Open Date
2021
Co-Owner
Troy & Stacy
Results at a glance

30 mins

Time to fully train a new employee, including high school students with no prior experience

50+

New unique titles added to the inventory every week, all tracked through KORONA POS

18-22 hrs

A week saved from tracking employee hours and store preformance, using KORONA Studio reports and back-office data

I recommend KORONA POS to other vendors in our community. The pricing is stellar and the system just works.”

— Troy, Co-Owner, Downtown Books

The CHALLENGE

An independent bookstore needs a POS built for a constantly changing inventory

Troy and Stacy Fountain opened Downtown Books in the fall of 2021to give people in their community a place to find their story. Inspired by the bookshop in You’ve Got Mail, they set out to fill a real gap. Dothan had no independent bookstore within 100 miles. The community’s need was clear.

The operational challenge was just as real. Unlike a convenience store restocking the same products week after week, a bookstore constantly adds new releases, unique titles, and one-of-a-kind inventory. Managing that at scale required a system with the right pricing, reporting, and support to grow with them.

Constantly rotating inventory

Needed easy to learn system

Remote data visibility was important for owners

The Solution

The right features. The right price. The right fit.

After extensive research and comparisons, including a full evaluation of Lightspeed, Troy chose KORONA POS for its customer reviews, competitive pricing, e-commerce platform, and instructional tutorial video library.

The support team walked him through the initial data upload process and has been available every time he’s needed them since. Six months in, Troy wasn’t just a satisfied customer, he was recommending KORONA POS to every vendor in Dothan.

KORONA Studio Dashboard

Gave owners a daily read on sales and overall business health at a glance

Employee Tracking

Part-time staff hours and preformance is tracked accurately

Easy Staff Training

New hires, including high school students, are trained in about 30 minutes

Transparent Pricing

Cost was comparatively better than that of competitors for an independent retailer

Cloud-Based Software

Full back-office access from any device, no dedicated hardware required

Responsive POS Support

Helped through the initial learning curve and has been available every time they called

The Results

Community Bookstore.
Professionally Run.

“New employees, even high school students, can be trained on the basic interface in about 30 minutes. It’s been really straightforward from day one.”

— Troy, Co-Owner, Downtown Books

Since opening with KORONA POS in 2021, Downtown Books has built an operational foundation that’s more than just a bookstore.

Troy monitors daily sales from the KORONA STudio dashboard, manages a rotating inventory of unique titles, and trains new part-time staff in under 30 minutes. The pricing fits a small independent retailer’s budget without cutting corners on features. And Troy has become vocal enough about his experience that he now recommends KORONA to other businesses in Dothan’s downtown district, unprompted.

30 mins

Staff training time

50+

New inventory titles added a week

100%

Reccomended for independant retailers

18 hrs

Saved a week with employee tracking

Built for high-volume.
Tools for all sizes.

Join the businesses using KORONA POS for the reporting, support, and pricing that independent retailers actually need.